Candidate FAQs
Screen Sharing on MacOS with Sonoma Update
Screen Sharing on MacOS with Sonoma Update This guide provides step-by-step instructions to facilitate screen sharing on the SEB for devices running on MacOS Sonoma . Share your screen Click on the blue "Share Screen" button to initiate the screen ...
Video: Installing Safe Exam Browser
Video Contact Us For questions or additional assistance, please contact us by email at support@certiverse.com or submit a ticket. For related articles, see Tags below
Troubleshooting: Screen Share on macOS Ventura 13.x
Troubleshooting: Screen Sharing on macOS Ventura 13.x Users of macOS Ventura 13.x may encounter difficulties when attempting to share their screens. Resolution Steps: To resolve the screen sharing issue in Ventura 13.x, follow all these steps: Check ...
Requesting a Name Change
Requesting a Name Change Name changes may be requested via your Account Settings page. For security reasons, all requested changes must be reviewed and approved by customer service staff. Steps On the certiverse.com home, click your account avatar, ...
Event Testing: Certiverse Exam Delivery Events
Taking an exam delivered by Certiverse at an Event Certiverse may provide on-site testing at events by arrangement with event organizers and/or exam sponsors. This guide outlines key information and advice for event-based testing. Specific details ...
macOS: Safe Exam Browser Permissions
macOS: Safe Exam Browser Permissions This article describes how to provide webcam, microphone, and screen sharing permissions for Safe Exam Browser after installation. This article assumes you have previously installed Safe Exam Browser Steps After ...
macOS: Installing Safe Exam Browser
This article describes how to install the Safe Exam Browser on a macOS computer. Safe Exam Browser is a secure browser used in Certiverse. It shows only the approved content and allowed resources, creating a controlled testing environment. The ...
Safe Exam Browser
About Safe Exam Browser Safe Exam Browser is a web browser application used to carry out e-assessments securely. The software temporarily turns your computer into a secure workstation. It controls access to resources like system functions, other ...
Taking a Scheduled Live Exam
Starting Exam/Installing Safe Exam Browser: Once your exam has been scheduled you can launch your exam at start time y navigating to "My exams" on the top navigation Click start at start time Download & Install App from this screen Launch Safe Exam ...
Rosalyn Manual Application Download
Rosalyn Application Download- mac version: https://download.prod.rosalyn.ai/prod/rosalyn.dmg windows version: https://download.prod.rosalyn.ai/prod/rosalyn.exe Contact Us If you have any questions or need additional assistance, please contact us by ...
Sign Up/Log In to Certiverse
Signing Up with Certiverse Welcome to Certiverse! Here at Certiverse, we take the security of exams seriously. To help protect their content and value to test takers, we require that you create or associate a secure sign-on with the platform. To sign ...
Allow List
Firewalls are a critical component of network security, serving as a protective barrier between your internal network and the vast internet. While firewalls are designed to block potentially harmful traffic, they may also restrict access to ...
Cancellation and Refund Questions
For Unscheduled, on-demand exams (including practice tests): All exams expire 30 days from registration. No refunds will be given after the exam expires. Test candidates may cancel a test through Certiverse and receive a full refund when canceling ...
Taking an OnDemand Live Proctored Exam
Starting Exam/Installing Rosalyn App: Once your exam has been booked, you can launch your exam when ready by navigating to "My exams" on the top navigation Click start exam when ready Download & Install App from this screen Launch Rosalyn App after ...
System Requirements: Live and AI Proctoring
System Requirements This article describes the minimum system requirements for taking a proctored exam using the Certiverse platform. Certiverse proctoring may require changes to your permissions or computer settings. If these changes are required to ...
Certiverse Identification Requirements
All IDs must be valid government-issued originals (i.e., not a photocopy) IDs must include the test-taker’s name and a recent, recognizable photo The first and last name on the ID must match the first and last name used to register for the exam For ...
Certiverse Prohibited Items
Test rules provide guidance for what is acceptable during your test. Please make sure that you do not have access to any mobile device or electronic device during your test aside from the laptop or desktop on which you are taking the test. Examples ...
Certiverse Testing Rules
Test rules provide guidance for what is acceptable during your test. Your test may be paused by the proctor or automatically by the testing platform to investigate suspicious actions or events during the test. Examples of prohibited behavior may ...
FAQs - Booking an Exam With Certiverse
Does my computer meet the requirements necessary to take my exam? In our Candidate Knowledge Base you will find the Proctoring Hardware Requirements, as well as a Candidate FAQ with the flow of the candidate experience, pre-flight check, and ...
Contact Us
Contact Us Taking an Exam? If you have trouble signing in to take your exam or experience issues during a Rosalyn on demand exam, please contact Rosalyn Technical Support. Note that during exam sessions a chat feature is available to provide ...