Test Takers: FAQ's

Test Takers: FAQ's

Test Takers: FAQ's 


How do I find my exams? 

There are different areas in the system to access "My Exams"
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The video demonstrates two ways for candidates to access "My Exams" in the marketplace: either by selecting the "My Exams" tab directly or by navigating to their profile and clicking "My Exams" from there.

How do I use a voucher code?

In this video, we show how a test taker uses a voucher code.
Idea
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Info
In this video, you’ll learn the steps involved in applying the code during the registration process. Ensuring a smooth experience for users redeeming their vouchers.

How do I use a promo code? 

This video shows how to use a promo code to pay for an exam.
Idea
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How do I navigate the Candidate exam status dashboard?

This video shows how to navigate the candidate dashboard, manage your application status, and access important updates effectively.
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How do I Confirm Existing Exam Reservations?

The video showcases a candidate attempting to book an exam for which they already have a reservation. Upon this action, a pop-up appears stating, "Reservation for this exam exists. A pending reservation for this exam exists; click continue to view existing reservations." When the candidate clicks "Continue," they are redirected to their "My Exams" dashboard. This feature is designed to enhance the user experience by preventing duplicate bookings and providing candidates with easy access to their existing reservations, streamlining the exam booking process.
Idea
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How do I access the History Dashboard?

In the candidate dashboard, in the History Tab candidates will see various columns providing detailed information, including "Status," "Completed," "Organization," "Exam Name," "Language," "Confirmation," "Payment Method," "Pass/Fail", "Score Report" and "Invoice/Receipt" for each exam, ensuring candidates can easily track their financial and exam history.  
Idea
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How to see a Modal Window View

The video showcases a modal window as it appears during the exam, providing a clear visual representation of its layout and functionality for candidates.
Idea
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How do I Expand images or exhibits within the Exam?

To enhance the test-taker experience, we are introducing a new feature that addresses the visibility of expandable images or exhibits within test questions. 
Idea
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Info
This video shows how a candidate expands images and exhibits.

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Contact Us! 

For questions or additional assistance, please contact us by email at support@certiverse.com or submit a ticket.


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