Cancellation and Refund Questions
For Unscheduled, on-demand exams (including practice tests):
All exams expire 7 days from registration. No refunds will be given after the exam expires.
Test candidates may cancel a test through Certiverse and receive a full refund when canceling before the exam expires (7 days from registration). No refunds will be issued for any reason after the exam expires. For questions and assistance with canceling contact support@certiverse.com
If you paid for your test through Certiverse, a refund will be initiated upon cancellation, given it was before the exam expired. Please allow 7 to 10 business days to process the refund. If you used a voucher, the voucher will reactivate as long as it hasn't expired.
For Live, Scheduled (including practice tests):
All scheduled exams be considered a No Show and therefore expire if you do not arrive 45 minutes after your scheduled exam time.
No refunds will be given after the exam expires.
Test candidates may cancel a test through Certiverse and receive a full refund when canceling up to 24 Hours before your scheduled time. All scheduled exams expire if you do not arrive 45 minutes after your scheduled exam time. No refunds will be issued for any reason after the exam expires.
If you paid for your test through Certiverse, a refund will be initiated upon cancellation, given it was 24 hours before your scheduled exam. Please allow 7 to 10 business days to process the refund. If you used a voucher, the voucher will reactivate as long as it hasn't expired.
How-To Videos:
How to cancel a reservation -
The video demonstrates how a candidate can cancel a reservation by navigating to the "My Exams" section, selecting the exam, and clicking "Cancel." After confirming the cancellation, the candidate can verify the status by checking the "History" tab to ensure the exam has been successfully canceled.
Tap the video to pause the demo or manually advance each step.
How to Verify Exam Cancellation -
In the video, we demonstrate how to verify an exam cancellation by navigating to the "My Exams" section and selecting the "History" tab, where the cancellation status and details are displayed. The video also shows that the candidate receives an automated email informing them of the cancellation, ensuring clear communication throughout the process.
Tap the video to pause the demo or manually advance each step.
Contact Us
If you have any questions or need additional assistance, please contact us by either emailing support@certiverse.com or by submitting a ticket from this article.
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