For general inquiries, account issues, or questions about your exam registration, please contact Certiverse Support:

• Email: support@certiverse.com
• Response Time: Within 24 hours
• Hours of Operation: 24 hours

• Proctor Technical Support (For Exam-Related Issues)

If you experience any technical difficulties during your exam, such as login problems, connectivity issues, or exam freezes, please contact Proctor Technical Support:

• Live Chat: Available directly within the exam interface for immediate assistance.
  

Tap the video to pause the demo or manually advance each step.

We recommend reaching out to Proctor Support first for any urgent exam-related issues.

Common Troubleshooting Tips Before Contacting Support

Before reaching out, you may be able to resolve some issues quickly with these steps:

1. Check Your Internet Connection: A stable, high-speed internet connection is required.

2. Restart Your Device: This can resolve many temporary technical glitches.

3. Ensure Your Browser Is Up to Date: Use the latest version of a supported browser (Chrome, Edge)

4. Disable VPNs or Firewalls: These can sometimes interfere with exam access.

For additional help, please reach out to the appropriate support team using the contacts above. Good luck with your exam!